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How can we help you

Do you have a question, need help with your order, or would you like advice on our products? We're here for you! Customer satisfaction is our top priority at Orodelsud. Feel free to contact us, and we'll respond as soon as possible.

  • Do you prefer a short message?

    Use our contact form and we will get back to you within one business day.

  • Questions about your order?

    Please provide your order number and the email address you used during payment so we can assist you more quickly.

Send us a message!

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Frequently Asked Questions

Here are some frequently asked questions.

How long does it take for my order to arrive?


The package should reach you within 1-3 business days.

Do you offer free shipping?

Yes, we offer free shipping on all orders over €120 within Germany. For international orders, shipping costs will be calculated at checkout based on your location.

Which countries do you deliver to?

We currently ship to most European countries. If you are unsure whether we ship to your location, please contact our customer service before placing your order.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email so you can track your package every step of the way.

Goods damaged, what to do?


No problem! Just contact us.